Return & Exchange Policy
Due to the handmade nature of these items, I am unable to offer returns. However, if there is a faulty or defective item, I will make the exception to accept a return. If you qualify for a return please email me the details (Contact Us Page)
I do accept exchanges. If a wrong size has been ordered, I will happily work with you to issue an exchange.
To make a return or exchange, please reach out via email or on our socials. The product must be in unworn and in unused condition. Local customers (YMM) are eligible for free exchanges for local pick up only. All other customers will be responsible to pay any shipping fees. This is why I strongly suggest measuring your pets neck to ensure the correct size has been purchased. Please see my sizing guide to help you choose the perfect size for your pet.
Unfortunately, returns or exchanges will not be accepted on any custom items. As a reminder any products with your pets portrait, name or any special requests that are not available as a regular item on my website, is considered custom.
You must contact us within 7 days of receiving your order to ask for a return or exchange. Products must be shipped back within 10 days of your package being delivered. I strongly recommend purchasing tracked shipping to illeviate a return getting lost.
If an item arrives to you and has a manufacturing error due to something on my end, then I will promptly address the issue and correct the mistake at no cost to the customer. I will require proof at the time of communication. Once my products leave my hands, I do not have any way of knowing or controlling how they are used or cared for.
I do my very best to provide customers with information regarding the proper use and care of Little Bear Wear products. Therefore, it is impossible, for these reasons, for us to provide a guarantee of any Little Bear Wear products. While I only use the highest quality, tested and most durable materials, reasonable wear and tear can be expected from regular use.
If you have any issues with your Little Bear Wear products, please contact me within 60 days of receipt of your products.